Effective date: September 30, 2026
Last updated: September 30, 2026
This Privacy Policy explains how French Solutions, LLC (“French Solutions,” “we,” “us,” or “our”) collects, uses, and shares information when you visit frenchsolutionsllc.com, contact us, or use our missed-call answering and related services for home-service businesses.
1. Who we are
French Solutions provides phone answering and related communication tools for owner-operator home service shops, primarily in Greater Cincinnati and Northern Kentucky. We help shops capture name, address, and job need when a call is missed, and we communicate with shop owners by phone, email, and SMS when they have consented.
2. Information we collect
We may collect:
- Contact and business details: name, shop/business name, mobile and other phone numbers, email address, trade/service type, service area, and messages you send us.
- SMS program data: mobile number, opt-in method and timestamp, message history related to our SMS program, and opt-out requests.
- Call / ticket data (for customers): caller name, phone number, address or location details, and description of what the caller needs, which we relay to the shop owner as agreed in our service relationship.
- Technical data: IP address, browser type, device information, pages viewed, and approximate location derived from IP, collected via standard web logs and cookies or similar technologies if used on our site.
- Payment / billing information if you become a paying customer (processed by our payment provider; we do not store full card numbers on our servers).
We collect information you provide on forms, by email, phone, text, LinkedIn, or other channels, and information created when we provide the service (for example, tickets from answered calls).
3. How we use information
We use information to:
- Respond to inquiries and book demos
- Provide, operate, and improve our services
- Send transactional messages related to the service (for example, ticket texts to subscribed shop owners)
- Send marketing SMS, email, or other messages only where permitted by law and, for SMS marketing, where you have opted in
- Maintain records, prevent fraud/abuse, and comply with legal obligations
- Analyze site usage in aggregate to improve the website
4. SMS / text messaging
If you opt in to our SMS program (for example by checking an SMS consent box on our website, texting GROW to (513) 342-8882, or giving recorded verbal consent), we may send texts about demos, follow-ups, and tips related to capturing missed calls and our services.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to opt out of marketing texts; reply HELP for help.
- Consent to SMS is not a condition of purchasing our services.
- We do not sell mobile opt-in lists or share opt-in consent with unaffiliated third parties for their own marketing.
See our SMS Terms for program details.
5. How we share information
We may share information with:
- Service providers who help us operate (hosting, email, SMS/telephony such as Twilio, CRM, analytics, payment processors), under contracts that limit use to providing services to us
- Professional advisors (legal, accounting) when needed
- Authorities when required by law or to protect rights, safety, or security
- A buyer or successor if we are involved in a merger, acquisition, or asset sale
We do not sell your personal information for money. We do not share SMS opt-in data with third parties for their independent marketing.
When we answer calls for a customer shop, caller details are shared with that shop so they can return the call; that shop is responsible for how they use that information.
6. Cookies and similar technologies
Our website may use cookies or similar tools for basic functionality, security, and understanding how the site is used. You can control cookies through your browser settings. Disabling cookies may affect some site features.
7. Data retention
We keep information as long as needed for the purposes above, including to provide the service, maintain business records, resolve disputes, and meet legal requirements. SMS opt-out requests are retained so we do not text you again for marketing. You may ask us to delete or correct information subject to legal and operational limits (see Contact).
8. Security
We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the data. No method of transmission or storage is completely secure.
9. Children’s privacy
Our services and marketing are directed to businesses, not to children under 13 (or under 16 where applicable). We do not knowingly collect personal information from children.
10. Your choices
- SMS: Reply STOP to marketing texts; HELP for help; or email/call us.
- Email marketing: Use the unsubscribe link in the email or contact us.
- Access / correction / deletion: Email scott@frenchsolutionsllc.com. We will respond as required by applicable law.
- Do Not Track: Our site does not currently respond to DNT browser signals in a uniform way.
11. State privacy rights
Depending on where you live, you may have rights to know, access, correct, delete, or opt out of certain processing of personal information. To exercise rights, email scott@frenchsolutionsllc.com with “Privacy Request” in the subject. We will not discriminate against you for exercising rights available under law. If we deny a request, you may appeal by replying to our decision email.
12. Third-party links
Our site may link to third-party sites. Their privacy practices are their own; review their policies.
13. Changes
We may update this Policy from time to time. The “Last updated” date will change, and for material changes we may provide additional notice (for example on the site or by email). Continued use of the site or services after an update means you acknowledge the revised Policy.
14. Contact
French Solutions, LLC
201 Wooded Ridge Dr
Amelia, OH 45102
Email: scott@frenchsolutionsllc.com
Phone: (513) 342-8882
Website: https://frenchsolutionsllc.com